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Frequently Asked Questions (FAQ)
1. While running RETScreen on a computer with French versions of Windows and Excel, I get the following error message :
Click here to see a solution.
2. I have been unable to download the software and I am getting a message that the pages contain no data.
You may be experiencing such difficulties if you are using Version 3.02 of Netscape Navigator. Should that be the case, download the most recent version of the browser from the Netscape Download Site. Should you have any other difficulties downloading, please contact us.
2. I have been unable to download the software and I am getting a message that the pages contain no data.
You may be experiencing such difficulties if you are using Version 3.02 of Netscape Navigator. Should that be the case, download the most recent version of the browser from the Netscape Download Site. Should you have any other difficulties downloading, please contact us.
3. I have downloaded the software but cannot open it in Excel.
For RETScreen V2000 and V99, make sure that your Microsoft® Excel version is 97 or higher (PC version). For RETScreen V98, make sure that your Microsoft® Excel version is 5.0 or higher (PC version). You can also forward us the exact error message you are getting and we will try to help further.
4. Many cells in the software are password protected and we cannot input our values.
Cells that are password protected usually contain formulae that calculate the values for these particular cells. Consult the on-line manual for a description of these particular cells and cell colour coding.
5. I cannot use RETScreen V98 because it is password protected.
A password protection has been introduced so that the user always has an original copy of the software. In order to use the software, select the « Read Only » button and then save the software under a filename different from the original filename provided. By doing this, the software will no longer be limited to « Read Only » status.
6. Can I use RETScreen with Quattro Pro or Lotus 123?
No, some of the Visual Basic programming in the macros may not be properly translated.
7. Can I use RETScreen with a Macintosh?
RETScreen V98 does run on a Macintosh. RETScreen V99 and V2000 do not currently run directly on the Macintosh platform. However, users have reported that they have had no real problems using RETScreen on a Mac with a PC simulator such as Virtual PC.
8. Some of the cells are not large enough to indicate what the costs are.
Upon opening, the RETScreen worksheets are set to a specific zoom in the Microsoft® Excel "View" menu. By setting this zoom to 100%, the contents of the cells may show properly. Of course, this will induce more right and left, up and down scrolling as less of each sheet will appear on the screen.
For RETScreen V2000 and V99, make sure that your Microsoft® Excel version is 97 or higher (PC version). For RETScreen V98, make sure that your Microsoft® Excel version is 5.0 or higher (PC version). You can also forward us the exact error message you are getting and we will try to help further.
4. Many cells in the software are password protected and we cannot input our values.
Cells that are password protected usually contain formulae that calculate the values for these particular cells. Consult the on-line manual for a description of these particular cells and cell colour coding.
5. I cannot use RETScreen V98 because it is password protected.
A password protection has been introduced so that the user always has an original copy of the software. In order to use the software, select the « Read Only » button and then save the software under a filename different from the original filename provided. By doing this, the software will no longer be limited to « Read Only » status.
6. Can I use RETScreen with Quattro Pro or Lotus 123?
No, some of the Visual Basic programming in the macros may not be properly translated.
7. Can I use RETScreen with a Macintosh?
RETScreen V98 does run on a Macintosh. RETScreen V99 and V2000 do not currently run directly on the Macintosh platform. However, users have reported that they have had no real problems using RETScreen on a Mac with a PC simulator such as Virtual PC.
8. Some of the cells are not large enough to indicate what the costs are.
Upon opening, the RETScreen worksheets are set to a specific zoom in the Microsoft® Excel "View" menu. By setting this zoom to 100%, the contents of the cells may show properly. Of course, this will induce more right and left, up and down scrolling as less of each sheet will appear on the screen.
